Tucuvi

PROBLEM

Applications in the current situation of COVID-19

At the present time with the COVID-19 situation, we are having problems when it comes to serving a large part of the population. The high number of those affected, together with the growing concern of the population, require a strong response capacity, not only at a health level for the sickest, but also when evaluating, monitoring patients and informing people who need it.

In this context, Tucuvi can play a vital role. The functions that the virtual assistant can perform to alleviate this situation are the following:

• Estimation of the number of infected: Tucuvi will be able to estimate the number of infected in the home, calling the general population or by communities / municipalities and obtaining a population analysis. With a single phone number, we can make and analyze more than 100,000 calls a day.
• Follow-up of chronic patients with other pathologies: In this way, prevent these patients from going to hospitals, thus reducing the risk of being infected and with their continuous healthcare assistance.
• Follow-up of confirmed patients at home: Through periodic calls, Tucuvi will be able to assess the evolution of the symptoms of those infected.
• Identification of support needs: Tucuvi can make calls to people living alone and in isolation and identify what support needs they have to continue their day to day (the estimated population in this situation is 2 million in Spain).
• An alternative to the evaluation systems from the Autonomous Communities: Tucuvi can act as a complement to the symptom evaluation applications that are published by autonomous communities, for people who cannot download or not use a mobile application.
• General information: In the same way, Tucuvi can act as a telephone number for solving doubts related to the virus.

IMPACT MISSION

Currently, more than 21% of the European population is over 65 years old (156 million people), 96% of whom age in their usual homes. It is also important to note that, in Spain, and in general in the rest of European countries, around 75% of health spending (4.8% of GDP) is dedicated to this segment of the population.

Tucuvi identifies the following problems with the management and care of the elderly:

Tucuvi is a home care solution based on artificial intelligence and voice technology as a virtual caregiver (Virtual Healthcare Assistant). Its mission is to guarantee the continuity of care for the elderly in their home, evolving care towards prevention and personalization. Tucuvi calls the patient by telephone, engaging in an intelligent conversation to offer and collect information, setting alarms that allow preventive action 

The software consists of a central engine of artificial intelligence in the cloud, specialized in recognizing the language and voice of older people with different customizable modules for different use cases.

ODS INFORMATION

SDG 3 - Health and wellness: Tucuvi works to guarantee health and well-being, especially for the elderly, through continuity of care in the home.

SDG 9 - Industry, innovation and infrastructure: For Tucuvi, the innovative component is key, developing technology at the service of the elderly in their care and accompaniment in solitude.

IMPACT INDICATORS

• Number of users with continuous care: people with continuous care who, without Tucuvi technology, would not have access to it due to the existing care gap. Thus, medical visits every 6 months or hospital admissions for decompensations are avoided.
• Number of alert situations detected: detection of alert or emergency situations during conversations so that care professionals urgently attend to such cases.
• Cost savings for the healthcare system: The virtual assistant will be able to perform part of the work of multiple healthcare workers, giving them support in their daily tasks, which will save costs for the healthcare system and optimize the tasks of the professionals.